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Customers to gain work experience in over 200 job roles

We invited our customers into our offices during October to experience what it is like to work in some of our 200 job roles.


A key driver is to put our customers at the heart and to celebrate National Customer Service Week we have invited customers into our organisation to find out first-hand what it is like to work in some of our front line services such as our housing management team, our repairs team, our communications team and much more.


The previous work experience opportunity was so successful that this is the second time we have asked customers back after receiving feedback that it has helped residents in Bridgend decide their next steps into work.


The week will help our customers learn transferable skills, build resilience and become a steppingstone into an area of work that they didn’t know existed. Customers will have the opportunity to spend time in a range of departments to see the wide selection of job roles available.


We are also supporting the launch of This is Housing, a campaign to showcase what it’s really like to work in the housing sector and encourage more people to apply for jobs to help them achieve their vision of building 75,000 new homes by 2036.


Housing associations don’t just provide homes to those who find themselves sleeping rough or are homeless, but they offer support to families on low incomes, the elderly and those fleeing domestic abuse. 65% of people working in the sector enjoy their jobs because they are making a real difference to these people’s lives. They offer opportunities for progression and skills development, last year over £3.6 million was spent on staff training and professional development.


Phillipa Knowles, Director of Resources at Community Housing Cymru, the umbrella body for housing associations in Wales said, “Social housing has a key role to play in shaping the future of Wales; the sector provides good quality affordable homes and support to communities. We have a vision to make good housing a basic right for all and we’re aiming to build 75,000 new homes by 2036. To do this, we need the right people with the right skills so we can build the homes and communities that Wales needs. In return housing associations aim to create over 15,000 new jobs to help achieve this vision.”


If you or anyone you know are interested in working for a housing association, visit