• Innovative Housing For Bridgend

    Modular building specialist, Wernick Buildings and ourselves have started to deliver eight new modular homes for Sarn and Tondu, after being awarded funding from Welsh Government.


    Construction took place within the factory at Kenfig Industrial Estate and has taken as little as three weeks to fully build each home before being transported to their final location for installation which happened today.


    The modular homes are made up of individual factory built modules, complete with fitted appliances, heating and electrics, which were then delivered and combined on-site to form a complete house.


    Compared to traditional construction methods, modular homes can be delivered up to 50% faster, reducing costs and environmental impacts.


    Funding for these homes was made available through the Innovative Housing Programme which aims to help inform Welsh Government, Housing Associations and Local Authorities about the type of homes it should support in the future.  The project will contribute to the 20,000 affordable homes target set by Welsh Government.


    Minister for Housing and Regeneration Rebecca Evans said, “Valleys to Coast is clearly ambitious to build the homes of the future, using modern methods of construction.  We are committed to support projects like this, which are innovative and creative in their approach, and I was delighted to get a close up look at the modules being put together.”


    Councillor Patel, the Cabinet Member for Housing said, “Our longstanding partnership with Valleys To Coast Housing has been hugely productive in providing local communities with high-quality homes, and I am sure that the new modular units will prove to be another big success.”


    Darrin Davies, Director of Housing and Asset Investment at Valleys to Coast said, “Putting customers at the heart is key to what we do and building desirable homes where energy bills are low is what we believe will be best for the future. We look forward to seeing our customers benefitting from these high quality new homes where they feel happy and safe. We’d like to thank the surrounding neighbours for their patience when preparing this site for the delivery and making this possible.”


    Stuart Wilkie, Managing Director of Wernick Buildings said, “Offsite construction promises shorter programmes to higher standards and with less waste when compared to traditional construction. We have been proud to deliver on this promise and help bring Welsh innovation to local housing.”


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  • Merry Christmas & Happy New Year


    Merry Christmas and Happy New Year!


    Thank you all for your support throughout 2018, we look forward to seeing you all in 2019!



    During this years festive season our office hours are:


    21st Friday: usual opening hours 9am-5pm

    24th Christmas Eve: Closed

    25th Christmas Day: Closed

    26th Boxing Day: Closed

    27th December: usual opening hours 9am-5pm

    28th December: usual opening hours 9am-5pm

    31st New Year’s Eve: Closed

    1st January New Year’s Day: Closed

    2nd January: usual opening hours 9am-5pm



    Merry Christmas and a wonderful New Year!


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  • You said - we listened and have acted


    Last year was the first time, we asked you, our customers, to complete the ICS Customer Satisfaction survey. This survey is used by 247 organisations, ranging from Amazon to Welsh Water. The results of which, were excellent.


    • The most repeated words you used to describe us were helpful, good and friendly
    • You scored us higher than the UK average and our peer group for both Customer Satisfaction and the Net Promoter Score (which is, how likely you would recommend us to friends and family)
    • You also scored us lower (which is a good thing!) in regards to how much effort you have to put in to engage with us than the UK average and our peer group

    When drilling down into the results, we noticed that your satisfaction levels dropped when you tried to report an issue or problem (down to 65), or to just ask a question (down to 78.5). So we have listened and have been working hard to improve by:

    • Introducing text message reminders for repair appointments
    • Introducing web-chat
    • Creating a single contact centre team to make it easier for you get your queries answered
    • Making it easier for you to tell us when something has gone wrong; and ensuring that we respond quicker


    At the end of November, the ICS will be emailing out the 2018 survey. If you wish to take part, or opt-out, please get in touch to ensure we have your up-to-date email address.

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