Paying Rent
This section tells you about when, where and how you can pay your rent. It also tells you how to apply for help towards paying rent and Council Tax, and what help you can ask for if you get into difficulties with paying your rent.
You can find all of the phone numbers for the services mentioned in this section by clicking on Contact us
When?
Your tenancy is a weekly tenancy and you must pay your rent every week. The rent is due each Monday, in advance, unless you have decided to pay by monthly direct debit.
Where?
Local shops
You can pay your rent, in cash, at local shops displaying the All Pay or Pay Point signs using your rent payment card.
Post office
You can pay your rent into the post office by cheque or cash using your rent payment card.
Post
If you send your rent by post, you can send a cheque or postal order made payable to ‘Valleys to Coast Housing Ltd’. You will need to write your rent account number on the back of the cheque or postal order. Send payments to:
The Finance section,
Valleys to Coast,
1 Court Road,
Bridgend,
CF31 1BE.
Please do not send cash.
How?
Direct debit
You can arrange to have your rent paid by direct debit from your bank or building society account. Payments are made every week or month with a collection date of either the 1st or 15th of the month. Payments are collected in advance. You can get more details and forms from our customer services centre.
Rent payment card
Use your card to make cash payments at local shops or payments by cheque or cash at any post office. Please look after your rent payment card.
You should keep all your rent receipts. They are your personal record of each payment
You can get more information about all these methods of payment from our customer service centre.
How do you work out my rent?
We work out your rent by taking account of the size and type of the property.
Annual rent increases
If you have been a tenant since before 12th September 2003 Annual rent increases will be in line with the rent guarantee as outlined in your offer document, Your Home, Your Future, Your Choice.
All tenants with protected assured tenancies were given a five-year rent guarantee from the date of transfer. Your annual rent will not increase by more than the rate of inflation plus 1% each year. Although we are not able to provide a rent guarantee after year 5, in years 6 to 10 average rent increases will be strictly limited to no more than the rate of inflation plus 2% every year.
If you take up a tenancy after 12th September 2003 (that is, you have an assured or starter tenancy), average rents will rise within the Welsh Assembly Government rent guidelines for Registered Social Landlords. For more details, please contact our customer service centre.